Terms and Conditions

This page contains WildBird Terms and Conditions. Please read carefully before ordering any WildBird product. You should understand that by ordering any of our products, you agree to be bound by these Terms and Conditions, and the information below. 


RETURN/EXCHANGE POLICY

U.S. DOMESTIC ORDERS: Returns or exchanges are accepted within 30 days of your delivery date (domestic and Canada orders only). Please note that the product must be returned in new condition. Refunds are issued once the item is received by WildBird. WildBird is not responsible for return packages lost by your carrier.

TO INITIATE A RETURN/EXCHANGE: Email hello@wildbird.co with subject "Return" or "Exchange" and include your name and order number in the email body. Your order number can be found in your initial email receipt. We'll email you back within one business day with further instructions.

INTERNATIONAL ORDERS: Are considered FINAL SALE (excluding Canada) once shipped
, and are not eligible for return or exchange.

SECONDS: Products labeled as seconds are considered FINAL SALE. You will be notified before payment that the product(s) 
are not eligible for return or exchange. For more information on our seconds, see the SALE AND PRODUCT LAUNCHES, SECONDS section below.

PRE-ORDERS: Are considered FINAL SALE upon payment and are not eligible for cancellation, return, refund or exchange.

 

PERSONAL INFORMATION

WildBird holds itself responsible for the safety of all personal information you provide. The personal information you provide will be used to arrange deliveries to you and to communicate offers.

The information you provide is only available to WildBird and will not be shared with third parties. You have the right to inspect and or delete the information held about you. 

All transactions are secure and encrypted. Payments are processed through  Shopify Payments, Paypal or Apple Pay.

 

PAYMENT

All products remain the property of WildBird until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs, sales tax, and payment fees are recognized before confirming the purchase.

Credit card information is handled using SSL encryption. WildBird holds the right to take legal action against non-paying customers of any kind, and report said actions to necessary partners. 

Please read the terms and conditions for your chosen payment gateway for the transaction, as they are responsible for the transactions made.

 

SHIPPING 

WildBird guarantees the delivery of any order. 

WildBird is not responsible for lost packages due to mistyped addresses. 

WildBird cannot guarantee shipping times due to delays caused by carriers, customs, holidays or natural events. 

Allow 1-2 business days for your order to be processed and shipped from our facility (2-4 days during sales and product launches), unless your shipping option guarantees same-day shipping.

Orders made late Thursday evening and Friday can be shipped out the following Monday.

INTERNATIONAL ORDERS: International shipments may be subject to delays due to COVID-19. Local/international charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer's expense. Please note WildBird is unable to estimate the total amount of taxes or duties that may be due at time of delivery. International orders are considered FINAL SALE (excluding Canada) once shipped and are therefore ineligible for refund or exchange. 

Shipping costs, sales tax, and payment fees are recognized before confirming the purchase. Please note that local charges may occur.


HOLIDAY SHIPPING

Between November 25 and December 25 we do expect delays in shipping. Your shipment could at times take much longer than our estimates, particularly international deliveries.  Please plan accordingly.

 

SALES AND PRODUCT LAUNCHES 

WildBird experiences a large volume of orders during our sales and seasonal product launches.

Due to the large volume of orders you can expect:

  • Orders to ship from our facility within 2-4 business days.
  • Customer service inquiries to be answered and resolved within 24 hrs.

Products marked as final sale are not eligible for exchange/return.

Having a product held in your shopping cart does not guarantee your purchase.

Refunds and returns are accepted when warranty applies (see below).

WildBird cannot refund anyone for the sales price of a product if purchased before the time of the sale. 

Coupon codes are not valid during our sales.

We are unable to change shipping addresses during sales and product launches.

Products may be further marked down during the sale.  Refunds will not be issued for purchases made before a further markdown.

WildBird reserves the right to refund any purchase.

 

SECONDS

WildBird products that are labeled as "Seconds" come with minor cosmetic flaws that do not affect their intended function or safety. Seconds are final sale and are not eligible for exchange/return.

 

ADDITIONAL INFORMATION

 WildBird reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice.

WildBird has the right to cancel any order and refund the amount paid.  

 

WARRANTY

WildBird guarantees all baby wearing products to be free of manufacturer defects for one year from the purchase date and all other products 60 days from purchase. This warranty applies to the original purchaser only and does not include normal wear and tear, fabric fading, common linen nubs and slubs, or damage to the product from outside forces.  

Customers are encouraged to examine their products upon receipt, before washing or wearing, as WildBird will not replace items where it cannot be determined whether a flaw was present when the product arrived or whether it occurred during wash/wear.  WildBird does not recommend structural changes to our products. Products that have been structurally altered or dyed are no longer covered under warranty and may present safety issues.

 

LINEN/FABRIC DISCLAIMER

WildBird fabrics are all natural woven fibers. You may notice nubs (a lump, or thick place in the yarn of a woven wrap that occurs commonly in the weaving process) or other cosmetic changes throughout the fabric. These accents are purely cosmetic and do not affect safety. They are part of the texture and beautify the fabrics we use. 

Like all natural woven fibers, linen will shed some dye in its first few washes; this is normal and we recommend washing dark colors separately from light colors. Please follow recommended care instructions.

Note: Fabric colors may slightly vary from one another.

 

DISCLAIMER

WildBird is not responsible for any injuries or death that may occur while using our products. Please follow our tutorials and/or safety recommendations before using our products. Please use common sense before and while using any of our products. 

If you see any defects or abnormal wear and tear, please inform us immediately at hello@wildbird.co.

WildBird products are compliant with all available and existing safety certifications.

WildBird products are compliant with the Consumer Product Safety Improvement Act (CPSIA) and American Society for Testing and Materials (ASTM).

 

GENERAL SAFETY RECOMMENDATIONS TO ABIDE BY

Please be sure to read and understand all safety recommendations or instruction information that may come with your purchase. 

Babywearing products should not be worn:

  • In any situations involving water.
  • While sleeping or under the influence.
  • During rigorous hiking, climbing, running or playing sports.
  • While riding bikes, motorcycles, vehicles or any moving object.

 

WILDBIRD BRAND DISCLAIMER

The WildBird name and logos are registered trademarks with the USPTO and are therefore not reusable, and cannot be reproduced in any way or manner. WildBird, LLC trademarks include:

  • "Keep Your Little Bird Close™"
  • "Happy Place For Your Little Bird(s)™"
  • "Seed To Sling™"
  • "In The Know™"

These phrases are registered trademarks and are therefore not reusable, and cannot be reproduced in any way or manner.

All content and designs at WildBird.co and all print materials and graphical content  ©2022 WildBird, LLC 50 W Broadway St STE 333, Salt Lake City, UT 84101.